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1. 发明申请

US20230011434A1 CUSTOMER CARE TOPIC COVERAGE DETERMINATION AND COACHING 有权
公开(公告)号：US20230011434A1
公开(公告)日：2023-01-12
申请号：US17370844
申请日：2021-07-08
申请人： T-Mobile USA, Inc.
发明人： Joel Werdell , Mark Hanson , Heather Nolis , Maritza Ramirez , James Ellison
IPC分类号： G06Q30/00 , G06Q10/10 , G06Q10/06 , G06N20/00 , G06F40/40
摘要： A customer who is contacting customer care via a support session regarding a problem is classified into a customer category of multiple customer categories based at least on customer account information of the customer. A customer care topic in a predetermined set of multiple customer care topics that correspond to the problem is then identified via machine learning. A topic script that corresponds to the customer category of the customer for the customer care topic in the predetermined set of customer care topics is further retrieved or generated, in which the topic script includes one or more topic issues related to the customer care topics. The topic script is provided for presentation to a customer service representative (CSR) to prompt the CSR to discuss the one or more topic issues related to the customer care topic with the customer.

2. 发明申请

US20210350384A1 ASSISTANCE FOR CUSTOMER SERVICE AGENTS 有权
公开(公告)号：US20210350384A1
公开(公告)日：2021-11-11
申请号：US17317751
申请日：2021-05-11
申请人： T-Mobile USA, Inc.
发明人： James Ellison , Mark Hanson , Joel Werdell , Stephen King , Christopher Mills , Phoebe Parsons , Kasey Snow
IPC分类号： G06Q30/00 , G06N20/00
摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.

3. 发明申请

US20160219500A1 WIRELESS DEVICE REGISTRATION, SUCH AS AUTOMATIC REGISTRATION OF A WI-FI ENABLED DEVICE 有权
公开(公告)号：US20160219500A1
公开(公告)日：2016-07-28
申请号：US15090552
申请日：2016-04-04
申请人： T-Mobile U.S.A., Inc.
发明人： Mark Hanson , Paulo S.T. Chow
IPC分类号： H04W48/16 , H04W12/06 , H04W60/00
CPC分类号： H04W48/16 , H04L63/0853 , H04W8/24 , H04W12/06 , H04W12/08 , H04W60/00 , H04W84/12
摘要： A system for providing a wireless device with access to a computer network includes an access point that sets up a radio link with the wireless device and couples the wireless device to the network. The system also includes a server that receives data packets from the access point through the computer network. The data packets include at least one data packet that has a first identifier that uniquely identifies the wireless device and a second identifier that corresponds to the wireless device. The system further includes a database that is coupled to the server and stores data for associating a service plan with the first and second identifiers and basing the service plan, at least in part, on the second identifier. Other features and systems are also disclosed.

4. 发明申请

US20110208857A1 METHOD, SYSTEM, AND COMPUTER READABLE MEDIUM FOR GATHERING USAGE STATISTICS 有权
标题翻译：方法，系统和计算机可读介质用于获取使用统计数据
公开(公告)号：US20110208857A1
公开(公告)日：2011-08-25
申请号：US13020436
申请日：2011-02-03
申请人： Mark Gentile , Jim Sullivan , Mark Hanson , Mark Wade
发明人： Mark Gentile , Jim Sullivan , Mark Hanson , Mark Wade
IPC分类号： G06F15/16
CPC分类号： H04L43/065 , H04L41/0246 , H04L41/0266 , H04L41/0273 , H04L63/0428 , H04L63/168 , H04L67/025 , H04L67/06 , H04L67/22
摘要： The present disclosure enables remote device management. A programmatic interface is associated with each application plug-in. A web server included with the on-device agent provides access to the programmatic interfaces according to open standards such as HTML or XML. The present disclosure enables access to remote devices through existing infrastructure without the need for proprietary systems. An IT administrator or other administrator may remotely access and update software and hardware, track device data plan usage statistics, provide live support, and track current and historical device locations. The phone and messaging feature enables an administrator to access information regarding data plan and usage statistics of devices. This allows organizations to optimize data plans based on messaging, e-mail, and other data plan statistics. Further, the present disclosure allows access to network connectivity details of devices and logs of emails, text messages, and the like.
摘要翻译：本公开允许远程设备管理。一个编程接口与每个应用程序插件相关联。随机设备代理提供的Web服务器根据开放标准（如HTML或XML）访问编程接口。本公开允许通过现有基础设施访问远程设备，而不需要专有系统。 IT管理员或其他管理员可以远程访问和更新软件和硬件，跟踪设备数据计划使用统计信息，提供实时支持，以及跟踪当前和历史设备位置。电话和消息功能使管理员能够访问有关设备数据计划和使用统计信息。这允许组织基于消息，电子邮件和其他数据计划统计数据优化数据计划。此外，本公开允许访问设备的网络连接细节和电子邮件的日志，文本消息等。

5. 发明申请

US20100313683A1 Multiple-Specimen Device Testing with Particle Measurement 有权
标题翻译：多样本器件测试与粒子测量
公开(公告)号：US20100313683A1
公开(公告)日：2010-12-16
申请号：US12483533
申请日：2009-06-12
申请人： Troy D. Nickel , David Louis Dingmann , Mark Hanson
发明人： Troy D. Nickel , David Louis Dingmann , Mark Hanson
IPC分类号： G01N1/00
CPC分类号： G01N3/12 , G01N2203/0048 , G01N2203/0242 , G01N2203/027 , G01N2203/0274 , Y10T436/2575
摘要： A sample testing system includes a plurality of sample tubes, each sample tube coupled to a pumping chamber, a pressure control subsystem and a flow control subsystem. The pressure control system includes a first dynamic pump equipped to induce pulsatile pressure in a mass of pumping fluid coupled to the pumping chambers. The flow control subsystem includes a mean flow pump equipped to generate a flow of sample fluid in a plurality of flow loops. Each of the flow loops conducts the flow of sample fluid between the mean flow pump and one of the sample tubes. The pumping chamber couples pressure from the pumping fluid to the sample fluid.
摘要翻译：样品测试系统包括多个样品管，每个样品管耦合到泵送室，压力控制子系统和流量控制子系统。压力控制系统包括第一动力泵，其被配置成在耦合到泵送室的泵送流体中引起脉动压力。流量控制子系统包括设置成在多个流动回路中产生样品流体流的平均流量泵。每个流动回路在平均流量泵和一个样品管之间传导样品流体的流动。泵送室将来自泵送流体的压力耦合到样品流体。

6. 发明授权

US07734155B2 Multimedia home network computer 失效
标题翻译：多媒体家庭网络电脑
公开(公告)号：US07734155B2
公开(公告)日：2010-06-08
申请号：US10885559
申请日：2004-07-06
申请人： Mark Hanson , Isao Murase
发明人： Mark Hanson , Isao Murase
IPC分类号： H04N5/00
CPC分类号： G06F17/30017 , G11B27/002 , G11B27/034 , G11B27/105 , G11B27/11 , G11B27/34 , G11B2220/213 , G11B2220/218 , G11B2220/2541 , G11B2220/2545 , G11B2220/2562 , H04N5/765 , H04N5/775 , H04N5/781 , H04N5/85
摘要： A home entertainment network has a computer with a multi-DVD changer which holds plural DVDs onto which content from an hard disk drive (HDD) can be transferred for storage. Also, DVD content can be ripped to the HDD, and multiple copies of home videos and photographs on the HDD can be made onto several disks simultaneously.
摘要翻译：家庭娱乐网络具有具有多DVD转换器的计算机，其保存多个DVD，来自硬盘驱动器（HDD）的内容可以被转移到其上以存储。此外，DVD内容可以被翻录到HDD，并且HDD上的家庭视频和照片的多个副本可以同时被制成多个盘。

7. 发明申请

US20090272158A1 TIRE SECURING DEVICE 失效
标题翻译：轮胎安全装置
公开(公告)号：US20090272158A1
公开(公告)日：2009-11-05
申请号：US12113125
申请日：2008-04-30
申请人： Mark Hanson
发明人： Mark Hanson
IPC分类号： E05B65/12
CPC分类号： B62D43/007 , Y10T70/5867 , Y10T70/5987
摘要： The present invention generally relates to a device for securing a tire to a vehicle so as to reduce the accidental or unauthorized removal of the tire from the vehicle. The device is particularly suitable for preventing the theft of a spare tire from a vehicle. More specifically, the device prevents an unauthorized user from gaining access to an opening in the vehicle which is used to lower and remove the spare. As a result, the device may save an individual hundreds of dollars and the annoyance of not having a spare tire when needed. The device is easily installed in many vehicles in around one minute.
摘要翻译：本发明总体上涉及一种用于将轮胎固定到车辆上的装置，以便减少轮胎从车辆的意外或未经授权的移除。该装置特别适用于防止备用轮胎从车辆中的盗窃。更具体地，该装置防止未经授权的用户访问车辆中用于降低和移除备件的开口。结果，该设备可以节省数百美元，并且在需要时不具有备用轮胎的烦恼。该设备在大约一分钟内很容易安装在许多车辆中。

8. 发明申请

US20090265038A1 Magnetic Thrust Bearing with Integrated Electronics 有权
标题翻译：具有集成电子的磁推力轴承
公开(公告)号：US20090265038A1
公开(公告)日：2009-10-22
申请号：US12424869
申请日：2009-04-16
申请人： Gary Ramsey , Christopher Sortore , Robert Jett Field , Victor Iannello , Kirk Treubert , Mark Hanson
发明人： Gary Ramsey , Christopher Sortore , Robert Jett Field , Victor Iannello , Kirk Treubert , Mark Hanson
IPC分类号： G01M1/38 , F16C19/30 , G06F1/26 , G05D3/12
CPC分类号： F16C37/005 , F16C32/0442 , F16C32/0446 , F16C32/0476 , F16C35/00 , F16C39/02 , F16C2240/46
摘要： Certain exemplary embodiments can provide a machine comprising: a magnetic thrust bearing comprising: a rotor portion; a stator portion; and a housing substantially surrounding said stator portion and said rotor portion; said rotor portion comprising a thrust disk adapted to be circumferentially attached to a rotor and to rotate with the rotor, said thrust disk defining a thrust disk first side and a thrust disk second side, said first side opposing said second side.
摘要翻译：某些示例性实施例可以提供一种机器，其包括：磁性止推轴承，包括：转子部分; 定子部分; 以及基本上围绕所述定子部分和所述转子部分的壳体; 所述转子部分包括适于圆周地附接到转子并与转子一起旋转的止推盘，所述推力盘限定止推盘第一侧和止推盘第二侧，所述第一侧与所述第二侧相对。

9. 发明申请

US20080134237A1 AUTOMATICALLY RECONFIGURABLE MULTIMEDIA SYSTEM WITH INTERCHANGEABLE PERSONALITY ADAPTERS 有权
标题翻译：具有交互性个人适配器的自动可重新配置的多媒体系统
公开(公告)号：US20080134237A1
公开(公告)日：2008-06-05
申请号：US11840189
申请日：2007-08-16
申请人： Edgar Tu , David Boyden , Takashi Hironaka , Thomas Dawson , George Williams , Ludovic Douillet , Rajesh Rao , Peter Rae Shintani , Djung Nguyen , Milton Frazier , Ian Charles Matthews , Behram Mario Dacosta , Robert Hardacker , Nicholas James Colsey , Mark Hanson , Jason R. Meerbergen , Leo Mark Pedlow , Rolf Toft
发明人： Edgar Tu , David Boyden , Takashi Hironaka , Thomas Dawson , George Williams , Ludovic Douillet , Rajesh Rao , Peter Rae Shintani , Djung Nguyen , Milton Frazier , Ian Charles Matthews , Behram Mario Dacosta , Robert Hardacker , Nicholas James Colsey , Mark Hanson , Jason R. Meerbergen , Leo Mark Pedlow , Rolf Toft
IPC分类号： H04N5/445 , H04N5/44
CPC分类号： H04N5/46 , H04N5/44543 , H04N5/775 , H04N5/781 , H04N5/85 , H04N5/907 , H04N7/163 , H04N7/1675 , H04N21/4184 , H04N21/436 , H04N21/43615 , H04N21/4367 , H04N21/4532 , H04N21/475
摘要： A TV-set is equipped with HDMI and USB connections that allow it to display and run audio-video content from a variety of conventional consumer devices. The TV-set is further equipped to provide a secure HDMI-USB interface that will allow the transfer of licensed high definition content and Internet subscriber services. Such secure HDMI-USB interface also enables a selection of proprietary application modules to be attached. Downloadable user interface templates, much like XML style sheets, are rendered to a user interface displayed on the screen. These are associated with corresponding thumbnails and URI's that allow a user to surf through lists and catalogs of materials, and then to play them in the appropriate formats and provide the machine with a customized controller. A remote commander is simplified, yet expanded to control all the attached devices through interactions with the user interface. The functions of the remote commander's keys change depending on where the user is navigating and what device is being controlled, similar to so-called soft-keys.
摘要翻译：电视机配有HDMI和USB连接，可以显示和运行各种常规消费类设备的音视频内容。电视机还具备提供安全的HDMI-USB接口，允许传输许可的高分辨率内容和互联网用户服务。这种安全的HDMI-USB接口还可以选择要附加的专有应用模块。可下载的用户界面模板，非常像XML样式表，被渲染到屏幕上显示的用户界面。这些与相应的缩略图和URI相关联，允许用户浏览材料的列表和目录，然后以适当的格式播放它们，并向机器提供定制的控制器。远程指挥官被简化，但扩展为通过与用户界面的交互来控制所有连接的设备。遥控器的键的功能根据用户导航的位置以及正在控制的设备而改变，类似于所谓的软键。

10. 发明申请

US20050076171A1 Method and apparatus for detecting the type of interface to which a peripheral device is connected 有权
标题翻译：用于检测外围设备连接到的接口类型的方法和装置
公开(公告)号：US20050076171A1
公开(公告)日：2005-04-07
申请号：US10850564
申请日：2004-05-20
申请人： Mark Hanson , Nathan Sherman , Lord Featherston , Mark Casebolt , Victor Drake , Keith Mullins , David Holo , Terry Lipscomb
发明人： Mark Hanson , Nathan Sherman , Lord Featherston , Mark Casebolt , Victor Drake , Keith Mullins , David Holo , Terry Lipscomb
IPC分类号： G06F1/24 , G06F3/00 , G06F7/38 , G06F9/44 , G06F9/45 , G06F13/10 , G06F13/12 , G06F13/40 , G06F17/50
CPC分类号： G06F13/4068 , G06F13/4086
摘要： A peripheral device is connectable to a computer having one of a first interface and a second interface. The first interface communicates with the peripheral device over a differential data connection having a first data conductor and a second data conductor. The second interface communicates with the peripheral device over a clock conductor and a single ended data connection which includes a data conductor. The peripheral device has first and second communication conductors configured for connection to the first and second data conductors in the differential data connection when the computer includes the first interface and is configured for connection to the first data conductor in the single ended data connection and the clock conductor when the computer is provided with the second interface. The peripheral device includes an interface detection component coupled to the first and second communication conductors and configured to detect which of the first and second interfaces the peripheral device is connected to. The peripheral device also includes a controller component configured to communicate between the peripheral device according to a protocol corresponding to the detected interface.
摘要翻译：外围设备可连接到具有第一接口和第二接口之一的计算机。第一接口通过具有第一数据导体和第二数据导体的差分数据连接与外围设备进行通信。第二接口通过时钟导体和包括数据导体的单端数据连接与外围设备进行通信。外围设备具有第一和第二通信导体，当计算机包括第一接口并被配置为连接到单端数据连接中的第一数据导体和时钟时，配置用于在差分数据连接中连接到第一和第二数据导体当计算机配备有第二接口时，外围设备包括耦合到第一和第二通信导体并被配置为检测外围设备连接到的第一和第二接口中的哪一个的接口检测组件。外围设备还包括控制器组件，其被配置为根据与检测到的接口对应的协议在外围设备之间进行通信。

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